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Return, Refund & Cancellation Policy

Last updated: October 28, 2026

Welcome to ROSITA HABITAT. We are committed to providing quality products, dependable service, and a clear, fair return process.

Please read this policy before purchasing. Different conditions apply to standard products, custom-made items, live aquatic products, and installation services.

1. Standard Product Returns

Eligible standard products may be returned within 14 calendar days of delivery, subject to the following conditions:

The product must be unused, uninstalled, and in its original condition.
All original packaging, accessories, manuals, and included components must be provided.
Proof of purchase is required.
The customer must request a return authorization before sending an item back.

Products that have been installed, modified, damaged through misuse, or returned incomplete may be refused for discretionary change-of-mind returns.

These restrictions do not affect legal rights relating to defective, incorrect, or misrepresented products.

2. Smart Home & Electronic Devices

Smart home devices, including security cameras, routers, smart lighting, locks, sensors, speakers, smart hubs, and other electronic equipment, are eligible for discretionary returns only when they satisfy the conditions in Section 1.

Customers should review product specifications and compatibility requirements before purchasing.

ROSITA HABITAT cannot guarantee continued compatibility with independent third-party platforms, services, subscriptions, networks, or future manufacturer software updates.

If equipment is defective, materially misdescribed, or otherwise fails to meet applicable legal requirements, the customer remains entitled to the appropriate legal remedies.

3. Custom Aquariums & Personalized Products

Products specifically manufactured or customized to customer-approved measurements, specifications, or designs may have different cancellation conditions.

Once custom manufacturing begins, discretionary change-of-mind returns may not be accepted.

Any cancellation charges or deductions for authorized, nonrecoverable project costs must comply with the written agreement and applicable law.

A regular retail product does not become a custom product merely because ROSITA HABITAT obtains it from another supplier after an order is placed.

Defective goods and legally protected cancellation requests remain subject to applicable consumer protection laws.

4. Live Fish, Corals & Aquatic Plants

Live fish, corals, aquatic plants, and other perishable aquatic livestock are generally not eligible for discretionary change-of-mind returns.

Species, size, coloration, and availability may vary. We will obtain customer approval before making a material substitution.

Any specific live-arrival guarantee must be stated in the product listing or written order terms.

Customers are responsible for suitable aquarium conditions and ongoing livestock care following delivery.

This provision does not exclude responsibility for improper handling, misrepresentation, or other matters for which ROSITA HABITAT is legally responsible.

5. Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If an item arrives damaged, defective, incomplete, or incorrect, contact us as soon as reasonably possible at:

support@rositahabitat.com

Include your order number and, where available, clear photographs of the product and packaging.

We will review the issue and provide an appropriate repair, replacement, refund, or other remedy as required by applicable law.

A late report does not automatically eliminate legally protected consumer rights.

6. Orders Sourced From Third-Party Suppliers

ROSITA HABITAT may source products from independent suppliers, retailers, or distributors after a customer places an order.

Product availability may change before fulfillment.

If an item becomes unavailable, we may offer an alternative for customer approval or cancel the unavailable portion of the order and issue the required refund.

We will not substitute a materially different product without customer consent.

If an order cannot be shipped within the promised timeframe, or within the legally required timeframe where no shipping deadline was stated, the customer will be notified and provided with the applicable choice to accept the delay or cancel for a prompt refund.

7. Installation & Setup Services

Installation, setup, assembly, maintenance, and consultation services may be offered separately or included with selected product promotions.

Free installation offers apply only to the equipment, quantity, location, and scope expressly included in the applicable offer.

Additional services, equipment, materials, or work must be disclosed and approved before extra charges apply.

Once a paid service has been properly completed, a change of mind alone does not automatically entitle the customer to a discretionary service refund.

If a service was incomplete, defective, or improperly performed, we will review the issue and provide any remedy required by applicable law or the written service agreement.

A service advertised and agreed as free will not later be charged retroactively merely because an eligible product return is requested.

8. Service Cancellation & Rescheduling

Customers should contact us promptly if they need to cancel or reschedule an appointment.

We appreciate at least 24 hours' advance notice when practical.

Any cancellation charge, rescheduling fee, deposit deduction, or compensation for authorized work must be clearly disclosed and agreed in advance and comply with applicable law.

For transactions subject to California home-improvement or home-solicitation laws, any statutory cancellation rights and required contract notices take priority over this policy.

9. How to Start a Return

Before returning any item:

Contact support@rositahabitat.com.
Provide your order number and reason for return.
Include photographs when relevant.
Wait for applicable return instructions.
Ship the approved item according to those instructions.

Please do not send products to an unconfirmed address or return merchandise directly to an independent supplier without authorization.

For discretionary change-of-mind returns, return shipping costs are generally the customer's responsibility.

Where ROSITA HABITAT supplied a defective or incorrect product, shipping and other remedies will be handled as required by law.

10. Exchanges

Exchanges are subject to eligibility, product availability, and the applicable return conditions.

Please contact us before returning an item for exchange.

We will confirm the available options and any agreed price difference before proceeding.

11. Refund Processing

For discretionary returns, refunds are reviewed after the returned item has been received and inspected.

Approved discretionary refunds are generally processed to the original payment method within 10 business days of approval.

Additional processing time may be required by the bank or payment provider.

Refunds required by applicable law, including qualifying unshipped orders and statutory cancellations, will be processed within the legally required period, even where a different discretionary refund procedure is described above.

Original shipping fees for successfully completed deliveries are generally not refundable for discretionary change-of-mind returns unless otherwise agreed or required by law.

No undisclosed restocking fees will be charged.

12. Fraud Prevention & Order Verification

To protect customers and our business, ROSITA HABITAT may reasonably verify relevant order information, delivery confirmation, serial numbers, product condition, and supporting evidence when reviewing a claim.

Fraudulent or unauthorized discretionary return requests may be declined.

Nothing in this policy restricts lawful consumer complaints, payment disputes, warranty claims, or other statutory remedies.